Refund policy

# Return & Replacement Policy

At VAMUR™, we carefully pack and inspect every order before dispatch to ensure that your fragrance reaches you safely and in perfect condition.

### 1. Return Policy

Due to the personal-care and fragrance nature of our products, we do not accept returns or exchanges for perfumes that have been opened, used, sprayed, or tested.

However, if you receive a product that is damaged, defective, leaked, or different from what you ordered, you may be eligible for a replacement.

### 2. Replacement Eligibility

A replacement may be provided in the following cases:

- The product arrives damaged or broken.
- The perfume bottle is leaking due to transit damage.
- You receive the wrong product.
- The product is defective or has a manufacturing issue.
- Any item is missing from your order.

To request a replacement, you must contact us within 48 hours of delivery.

### 3. Unboxing Video Required

For damaged, leaked, broken, or incorrect products, customers are requested to record a continuous unboxing video showing the package, shipping label, and product condition.

The unboxing video helps us verify the issue with the courier and process the replacement request efficiently.

Claims without sufficient photo/video evidence may not be accepted.

### 4. How to Request a Replacement

Please contact us within 48 hours of delivery with:

- Your Order ID
- Clear photographs of the product and packaging
- A continuous unboxing video, if the product is damaged, broken, leaked, or incorrect
- A brief description of the issue

Our team will review your request and, once approved, arrange a replacement where applicable.

### 5. Non-Returnable / Non-Replaceable Cases

Replacement or return requests will not be accepted in the following situations:

- The product has been opened, sprayed, used, or tested.
- The customer does not like the fragrance or its performance.
- The fragrance preference does not match the customer's expectations.
- The product was damaged after delivery due to improper handling.
- The original packaging or product has been intentionally damaged or altered.
- The request is made after the specified claim period.
- The customer refuses delivery without a valid product-related issue.

### 6. Wrong or Missing Product

If you receive an incorrect or incomplete order, please contact us within 48 hours of delivery. After verification, we will arrange the appropriate replacement or resolution.

### 7. Refunds

Refunds are generally not provided for change of mind, fragrance preference, or dislike of the fragrance.

If a refund is approved in an exceptional case, it will be processed through the original payment method, subject to the applicable terms and conditions.

### 8. Shipping Charges

If the replacement is approved due to an error on our part or damage during transit, VAMUR™ will bear the applicable replacement shipping cost.

For any other situation, shipping charges may be applicable.

### 9. Order Cancellation

Once an order has been shipped, it cannot be cancelled. If you wish to cancel an order, please contact us as soon as possible before dispatch.

### 10. Contact Us

For any return or replacement-related queries, please contact us at:

Email: vamur3006@gmail.com

Please include your Order ID in the subject line or message so that we can assist you more efficiently.

VAMUR™ reserves the right to review each replacement request and determine eligibility based on the circumstances and evidence provided.